Taming and Nurturing Wallflowers

Definition: Wallflowers
People who should be stars but hold themselves back.   

Story: In the museum where she worked, Susan had confidence as a supervisor of three but not as a manager of eight. She became overwhelmed, her staff became frazzled, and the visitor experience declined. I coached Susan for four months to build her confidence and communication skills. She learned to set clear expectations, give timely and accurate feedback, and acknowledge performance. The staff responded well, and the tangible result was a greatly enhanced visitor experience.

Nugget: Wallflowers are waiting to be found and mentored. Companies that help their wallflowers blossom build the healthiest cultures.

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"Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence."
– Helen Keller
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