Creating and sustaining a healthy organization requires a commitment to the ongoing training of management and staff, and establishing continuing dialogues across your organization to create respect and high performance.
You achieve healthy retention in your organization by enabling your employees to grow, expand their knowledge and skills, and accomplish a meaningful and superior job.
In helping a museum address such issues, I worked with a series of employee task forces and focus groups. In one group, the staff looked at and experienced the institution from the visitors' perspective. Out of that relatively simple process grew a completely redesigned reception area and a schedule where every staff member regularly spends time working at the information desk. For the institution, the results were significant and twofold: a highly improved experience for the visitors and a staff who are far more committed to the success of the institution because they became part of the solution.